Zyana Terms of Service

Last Updated: September 7, 2025

1. Agreement to Terms

Welcome to Zyana! These Terms of Service ("Terms") govern your use of Zyana's spiritual guidance platform, including our website, mobile applications, and related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our Services.

2. Description of Services

Zyana provides AI-powered spiritual guidance, including but not limited to:

• Tarot readings and interpretations

• Astrology calculations and reports

• Dream analysis and guidance

• Crystal and energy healing recommendations

• Guided meditations and soundscapes

• Spiritual coaching and insights

• Community features and discussions

Our Services are intended for entertainment, personal growth, and spiritual exploration purposes only.

3. Eligibility and Account Registration

3.1 Eligibility Requirements

To use our Services, you must:

• Be at least 13 years old (or the minimum age in your jurisdiction)

• Have the legal capacity to enter into binding agreements

• Provide accurate and complete registration information

• Maintain the security of your account credentials

3.2 Account Registration

When you create an account, you agree to:

• Provide truthful and accurate information

• Maintain the confidentiality of your password

• Accept responsibility for all activities under your account

• Notify us immediately of any unauthorized use

• Use a valid email address for account verification

4. User Conduct and Responsibilities

4.1 Acceptable Use

You agree to use our Services responsibly and in compliance with applicable laws. You may not:

• Use the Services for any illegal or unauthorized purpose

• Harass, abuse, or harm other users

• Transmit harmful, offensive, or inappropriate content

• Attempt to gain unauthorized access to our systems

• Interfere with the proper functioning of our Services

• Use automated tools or bots without permission

• Share your account credentials with others

4.2 Content Guidelines

When using our community features or sharing content:

• Respect the spiritual beliefs and practices of others

• Avoid discriminatory, hateful, or divisive language

• Do not share personal medical or psychological advice

• Maintain confidentiality when appropriate

• Use appropriate language and tone

• Respect intellectual property rights

4.3 Spiritual Content Disclaimer

Our AI-generated spiritual guidance is for entertainment and personal reflection purposes only. It is not a substitute for:

• Professional medical advice

• Licensed therapy or counseling

• Financial or legal advice

• Medical treatment or diagnosis

• Professional spiritual direction

5. Subscription Services and Billing

5.1 Subscription Plans

We offer four subscription tiers:

• Basic Plan: $9.99/month or $71.88/year (40% savings)

• Premium Plan: $19.99/month or $143.88/year (40% savings)

• Professional Plan: $39.99/month or $287.88/year (40% savings)

• Enterprise Plan: $49.99/month or $359.88/year (40% savings)

5.2 Billing and Payment

• Monthly subscriptions are billed monthly in advance

• Annual subscriptions are billed yearly in advance (paid in full)

• Payment is processed securely through Stripe

• You may cancel your subscription at any time

• Refunds are provided according to our Refund Policy (Section 5.4)

• Price changes will be communicated 30 days in advance

5.3 Free Trial

If you sign up for a free trial:

• You will have limited access to premium features

• Trial period is clearly disclosed at signup

• You will be charged when the trial expires unless cancelled

• Cancellation must occur before trial end to avoid charges

5.4 Refund Policy

30-Day Money-Back Guarantee:

We stand behind the quality of our services and offer a fair refund policy:

Monthly Subscriptions:

• Full refund available within 30 days of initial purchase

• Refunds processed within 5-7 business days

• After 30 days: No refunds, but you may cancel anytime

Annual Subscriptions:

• Full refund available within 30 days of purchase

• Annual plans are paid in full upfront for the entire year

• After 30 days: No refunds and no prorated refunds

• You retain access until the end of your paid period after cancellation

• Exception: Refunds may be considered for extenuating circumstances (serious illness, death, etc.)

Refund Exclusions:

• Refunds are not available for access code purchases

• One-time purchases of digital content are non-refundable

• Custom services or consultations are non-refundable

• Refunds may be denied if account shows abuse or violations

How to Request a Refund:

Email support@zyana.app with your account details

Include your reason for requesting a refund

Allow 5-7 business days for processing

Refunds are issued to the original payment method

Important Notes:

• Our refund policy complies with industry standards and consumer protection laws

• Stripe's payment terms also apply to all transactions

• Chargebacks and disputes should be avoided; contact us first

• Fraudulent refund requests may result in account termination

6. Intellectual Property Rights

6.1 Our Content

All content provided by Zyana, including but not limited to:

• AI-generated spiritual guidance

• Website design and user interface

• Audio meditations and soundscapes

• Educational materials and articles

• Logos, trademarks, and branding

Is protected by copyright, trademark, and other intellectual property laws.

6.2 User Content

By sharing content on our platform:

• You retain ownership of your original content

• You grant us a license to use, display, and distribute your content

• You represent that you have the right to share the content

• You agree that your content complies with our guidelines

6.3 AI-Generated Content

AI-generated spiritual guidance and interpretations:

• Are original works created by our AI systems

• May not be reproduced or distributed without permission

• Are provided for personal use only

• Should not be considered professional advice

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

8. Disclaimers and Limitations of Liability

8.1 Service Disclaimers

ZYANA PROVIDES ITS SERVICES "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Accuracy of spiritual guidance or interpretations

• Reliability of AI-generated content

• Availability or uninterrupted service

• Fitness for any particular purpose

• Security of data transmission

8.2 Spiritual Guidance Disclaimer

Our spiritual guidance and AI interpretations are for entertainment and personal growth purposes only. They are not intended to diagnose, treat, cure, or prevent any medical, psychological, or spiritual conditions. Always consult with qualified professionals for medical, psychological, or spiritual advice.

8.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZYANA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, data, or use

• Personal injury or emotional distress

• Spiritual or psychological harm

• Business interruption

• Any damages arising from your use of our Services

Our total liability shall not exceed the amount paid by you for our Services in the 12 months preceding the claim.

9. Indemnification

You agree to indemnify and hold Zyana, its officers, directors, employees, and agents harmless from any claims, damages, losses, or expenses arising from:

• Your use of our Services

• Your violation of these Terms

• Your violation of applicable laws

• Your infringement of third-party rights

• Any content you submit or share

10. Termination and Suspension

10.1 Termination by User

You may terminate your account at any time through your account settings or by contacting support.

10.2 Termination by Zyana

We may terminate or suspend your account if you:

• Violate these Terms

• Engage in fraudulent or illegal activity

• Harass other users or our staff

• Fail to pay for subscription services

• Provide false or misleading information

10.3 Effect of Termination

Upon termination:

• Your access to premium features will cease

• We may delete your account and associated data

• Some provisions of these Terms will survive termination

• You remain responsible for any outstanding payments

11. Dispute Resolution

11.1 Informal Resolution

We encourage you to contact us first to resolve any disputes informally. Most issues can be resolved through our support team.

11.2 Binding Arbitration

Any disputes that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization]. The arbitration shall be conducted in [Jurisdiction].

11.3 Class Action Waiver

You agree to resolve disputes individually and waive your right to participate in class actions or representative proceedings.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles.

13. Changes to Terms

We may modify these Terms at any time. Changes will be effective when posted on our website. Your continued use of our Services after changes become effective constitutes acceptance of the modified Terms.

We will notify you of material changes via email or through our Services.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Zyana regarding your use of our Services.

16. Contact Information

If you have questions about these Terms, please contact us:

Email: legal@zyana.app
Address: [Your Business Address]
Phone: [Your Phone Number]

---

These Terms of Service are designed to protect both users and Zyana while ensuring fair and ethical use of our spiritual guidance platform.