Zyana Privacy Policy

Last Updated: September 7, 2025

1. Introduction

Welcome to Zyana ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our spiritual guidance platform, including our website, mobile applications, and related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you provide directly to us, including:

• Account Information: Email address, full name, date of birth, birth time, location, and timezone when you create an account

• Profile Information: Spiritual preferences, interests, and personal goals

• Communication Data: Messages, feedback, and support requests you send to us

• Payment Information: Billing address and payment method details processed through our secure payment processor (Stripe)

2.2 Information We Collect Automatically

When you use our Services, we automatically collect certain information:

• Usage Data: Pages visited, features used, time spent on the platform, and interaction patterns

• Device Information: IP address, browser type, operating system, device identifiers, and screen resolution

• Location Data: General location information based on IP address (for astrological calculations)

• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2.3 Information from Third-Party Services

We may receive information from third-party services you connect to our platform:

• Social Media Platforms: If you sign in with Google or other social accounts

• Payment Processors: Transaction information from Stripe

• AI Services: Interaction data with OpenAI, Anthropic, and other AI providers (processed anonymously)

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Providing and Improving Our Services

• To create and manage your account

• To provide personalized spiritual guidance and readings

• To generate AI-powered insights and recommendations

• To customize your experience based on your preferences

• To process payments and manage subscriptions

3.2 Communication and Support

• To respond to your inquiries and provide customer support

• To send you important updates about our Services

• To notify you about changes to our terms or policies

• To send marketing communications (with your consent)

3.3 Analytics and Research

• To analyze usage patterns and improve our Services

• To conduct research on spiritual practices and user experiences

• To develop new features and content

• To ensure the security and integrity of our platform

3.4 Legal Compliance

• To comply with applicable laws and regulations

• To protect our rights and the rights of others

• To prevent fraud and ensure platform security

• To respond to legal requests and enforce our terms

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Services:

• Supabase: Database hosting and user authentication

• Stripe: Payment processing

• OpenAI/Anthropic: AI-powered spiritual guidance

• ElevenLabs: Voice synthesis for guided meditations

• Pinecone: Vector database for AI memory

• Analytics Providers: Usage analytics and performance monitoring

4.2 Legal Requirements

We may disclose your information if required by law or if we believe such action is necessary to:

• Comply with legal obligations

• Protect and defend our rights or property

• Prevent fraud or security issues

• Protect the personal safety of users or the public

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with your explicit consent for specific purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: All data transmission is encrypted using SSL/TLS

• Access Controls: Limited access to personal data on a need-to-know basis

• Regular Audits: Security assessments and vulnerability testing

• Data Minimization: We collect only the information necessary for our Services

• Secure Storage: Data stored in secure, SOC 2 compliant databases

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy:

• Account Data: Retained while your account is active and for a reasonable period after deactivation

• Usage Data: Typically retained for 2 years for analytics and improvement purposes

• Payment Data: Retained as required by financial regulations (typically 7 years)

• Legal Hold: Data may be retained longer if required for legal proceedings

You may request deletion of your account and associated data at any time.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

• Request a copy of your personal information

• Request data portability to another service

7.2 Correction and Update

• Update or correct your personal information

• Modify your account preferences and settings

7.3 Deletion

• Request deletion of your personal information

• Close your account and remove associated data

7.4 Restriction and Objection

• Restrict processing of your personal information

• Object to certain types of data processing

• Opt-out of marketing communications

7.5 Cookie Preferences

• Manage cookie preferences through your browser settings

• Opt-out of non-essential tracking technologies

To exercise these rights, please contact us at privacy@zyana.app or through the account settings in our app.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses approved by the European Commission

• Adequacy decisions for certain countries

• Your explicit consent where required

9. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Third-Party Services and Links

Our Services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you use.

11. AI and Machine Learning

Our platform uses artificial intelligence to provide spiritual guidance. When you interact with our AI features:

• Your queries are processed to generate personalized responses

• We may use anonymized interaction data to improve our AI models

• We do not store personal spiritual conversations for AI training without your consent

• AI-generated content is clearly labeled as such

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on our website

• Sending you an email notification

• Displaying a prominent notice in our Services

Your continued use of our Services after the effective date of changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@zyana.app
Address: [Your Business Address]
Phone: [Your Phone Number]

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles.

15. Compliance and Certifications

Zyana is committed to maintaining the highest standards of privacy and data protection:

• GDPR Compliant: For users in the European Union

• CCPA Compliant: For users in California

• PIPEDA Compliant: For users in Canada

• Regular Audits: Annual privacy and security assessments

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This Privacy Policy is designed to comply with global privacy regulations including GDPR, CCPA, PIPEDA, and other applicable data protection laws. For the most current version, please visit our website.